Meeting times – find your way to KOMBARDO EXPRESSEN

Meeting times

• Passengers with a low-cost ticket: No later than 15 minutes before departure.

• Passengers with a seat reservation for a bicycle or stroller: No later than 20 minutes before departure.

• Passengers requiring special assistance: No later than 20 minutes before departure.

The meeting times are based on the scheduled departure time in the timetable. These times apply even if the bus is delayed, unless otherwise specifically communicated for the particular departure.

Wheelchair users
If you use a folding wheelchair and wish to travel with KOMBARDO EXPRESSEN, we kindly ask that you contact us via kombardo@kombardoexpressen.dk as soon as possible before your desired travel date. In your email, please include your contact details and the type of wheelchair you use. We will then respond with information regarding availability.

For your journey, we ask that you arrive at the pick-up location at least 20 minutes before the scheduled departure.

Some of KOMBARDO EXPRESSENs buses are not equipped with the facilities required to transport passengers travelling in a non-foldable wheelchair. Passengers travelling with a non-foldable wheelchair are therefore requested to contact Customer Service as soon as possible before their departure, allowing us to assess whether a suitable vehicle or an alternative arrangement can be provided.

Service dogs, guide dogs and other assistance dogs
Service dogs are welcome on board at no additional cost. In order to provide the best possible service and to accommodate the specific needs of other passengers, passengers travelling with a service dog are kindly requested to contact customer service at billet@kombardoexpressen.dk as soon as possible prior to departure. However, failure to provide advance notice does not mean that travel will be refused.

Upon request, the passenger must be able to present appropriate documentation confirming that the dog is a service dog.

We kindly ask all passengers to be aware that service dogs may be present on board our buses. Passengers with severe allergies or other specific needs are welcome to contact customer service prior to departure for information about possible adjustments to their journey.