The practicalities

These General Terms and Conditions apply to the purchase of travel and passenger carriage using the KOMBARDO EXPRESSEN bus service.

The KOMBARDO EXPRESSEN buses are run by MOLSLINJEN A/S, Færgevej 7A, 8000 Aarhus C, CVR nr.: 17881248

3.1.1 ‘Passenger' means any natural person who is or will be transported by bus in accordance with agreement with Herning Turist ApS.

3.2 'Baggage' means items transported in connection with a passenger carriage agreement. Baggage can be divided into four categories:

3.2.1 'Hand baggage' means the baggage a Passenger has in his or her possession, including a pram or the like.

3.2.2 'Bicycle' means the bicycle(s) brought by a Passenger in or outside the bus. Electric bicycles and trailers are not allowed.

3.2.3 'Valuables' means money, securities, silver, gold, watches, jewels, jewellery and works of art.

3.2.4 ‘Other baggage' means baggage which is not covered by the definitions in sections 3.2.1, 3.2.2 and 3.2.3.

4.1 The present General Terms and Conditions apply to any agreement on carriage entered into with KOMBARDO EXPRESSEN, regardless of whether a document is issued. In addition to this, the Conditions of Carriage on the KOMBARDO EXPRESSEN website apply.

4.2 Herning Turist ApS cannot be held liable for loss, direct or indirect, including loss of revenue, unless otherwise provided by mandatory legislation.

4.3 Herning Turist ApS limits its liability as much as possible under the law.

4.4 Unless mandatory rules provide for other jurisdiction, all disputes with Herning Turist ApS must be settled at the home court of Herning Turist ApS.

4.5 Reservation is not a guarantee of carriage, but is considered to be a free capacity inquiry on the departure in question.

4.6 Reservations will be automatically deleted if the Passenger has not checked in with the bus driver for the relevant departure within the deadline applicable to the relevant ticket type. These deadlines are shown when purchasing the ticket and at the KOMBARDO EXPRESSEN website.

4.7 Departure times stated by Herning Turist ApS are considered to be approximate, and Herning Turist ApS does not guarantee that they will be complied with. Herning Turist ApS assumes no liability for service interruptions in terms of connections to trains, coaches and other means of transport.

4.8 Herning Turist ApS reserves the right to charge an additional fee if Passengers board the bus without paying or travel with the wrong ticket type.

4.9 Herning Turist ApS reserves the right to increase ticket prices and passenger fees etc. without prior notice. This also applies if the Passenger has already made a reservation.

4.10 Herning Turist ApS reserves the right to charge a fee for payment using a payment card.

5.1 There is no right of withdrawal for contracts for passenger carriage services, see section 1(4)(iv) of the Danish Consumer Contracts Act (Forbrugeraftaleloven).

5.2 If the ticket type permits changes, a ticket may be changed to another departure within the validity period. For example, a ticket from Aarhus to Copenhagen can be changed to another departure from Aarhus to Copenhagen. It is not possible to change return tickets so that both trips depart from the same region.

5.3 Low-Price tickets are valid for up to one month from the original travel date and can be changed for a fee until 45 minutes before the time of departure. Low-Price tickets are non-refundable, neither fully nor partly. The number of Low-Price tickets available on the different departures varies, and Low-Price tickets are sold according to the first come, first served principle. Herning Turist ApS reserves the right to charge a fee of DKK 39 for changing the ticket. If the new ticket costs more than the original ticket, you must pay the difference. If the balance is negative, you will not receive the difference.

5.4 The Plus ticket is valid for up to 1 month from the original travel date and can be changed up to 45 minutes before the scheduled departure time without a fee. The Plus ticket is refundable free of charge. Included with the Plus ticket is onboard catering on the BORNHOLMSLINJEN ferries, consisting of a light breakfast on morning departures and a sandwich on afternoon departures.

5.5 Any extra services purchased, including extra baggage, special seats or transport of bicycles and the like, are non-refundable. However, if you change your ticket to another departure with a higher price, the price of the extra services purchased will be included as payment for the new ticket.

6.1 Herning Turist ApS is not liable for the time before the Passenger boards the bus and after the Passenger has alighted.

6.2 KOMBARDO EXPRESSEN travels by MOLSLINJEN A/S's high-speed ferries. However, in special circumstances, Herning Turist ApS reserves the right to change the route and travel via Funen without notice.

6.3 Herning Turist ApS is under no circumstances liable for live animals transported as Baggage.

6.4 Herning Turist ApS is not liable for loss of Valuables.

6.5 Herning Turist ApS is solely obliged to compensate for losses caused by the loss of or damage to Baggage due to an incident during the carriage if the loss or damage was due to the fault or neglect of Herning Turist ApS itself or someone for whom Herning Turist ApS is responsible.

6.6 A summary of passenger rights in the event of incidents during the carriage with Herning Turist ApS is set out in Appendix A to these General Terms and Conditions and can be found at www.kombardoexpressen.com

6.7 Herning Turist ApS is solely obliged to compensate for loss or damage caused by delay in the carriage of Passengers or the carriage or delivery of Baggage due to the fault or neglect of Herning Turist ApS.

6.8 Herning Turist ApS is entitled to leave the carriage, or part of it, to another bus company. If a particular part of the journey is carried out by another bus company, Herning Turist ApS will not be liable for loss, damage or delay occurring during the part of the journey carried out by the other bus company.

7.1 Bicycles and other goods transported by bus may get dirty and get minor scratches during transport. The transport of such goods is the Passenger's responsibility, and Herning Turist ApS assumes no liability therefor.

8.1 To be able to reserve or pay for a ticket from Herning Turist ApS via the website or the app, you must register with the following personal information: name, telephone number, postal code and email address.

8.2 If a search for lost property is initiated or materials etc. are ordered from the KOMBARDO EXPRESSEN website and are to be sent by post, the following information is also registered: Name, street address, city and country.

8.3 The information is transmitted and stored in unencrypted form. When you have registered with Herning Turist ApS, you will always have the right to object to the registration, and you have a right of access to the information registered about you. Please contact Herning Turist ApS by email: kombardo@kombardoexpressen.dk

8.4 The personal data are registered with Herning Turist ApS and stored for up to five years, after which the data are deleted, unless an active customer relationship exists, where it may be in the customer's interest that Herning Turist ApS knows about and uses the data in question, or if the customer has given consent for the data to be stored for longer. Herning Turist ApS does not store customer data in encrypted form.

8.5 Herning Turist ApS collects information for the following purposes:

• Sending the ticket reservation to your email address
• Making any subsequent changes to your ticket reservation
• Sending a text or push message regarding any departure changes and cancellations
• Delivering the materials ordered
• Returning your lost property

8.6 Herning Turist ApS will send you marketing emails relating to your purchase and similar products in accordance with section 10(2) of the Danish Marketing Practices Act (Markedsføringsloven), including emails with information on the ferry and the trip, emails giving you an option to change the ticket, emails with information on discount options with trip passes and emails on customer satisfaction. You may unsubscribe from these emails at any time using the link at the bottom of the emails you receive, just as you can write to us at kombardo@kombardoexpressen.dk if you do not wish to receive these emails, stating your ticket number and the email address used for the purchase.

8.7 Herning Turist ApS carries out automated processing of customer, purchase and travel data in order to be able to target offers and communication in the best possible way to the individual customer.

8.8 The following groups of employees have access to the registered information: the administration and the accounts department. Herning Turist ApS's servers and statistics systems are handled by Herning Turist ApS's IT suppliers and commercial partners, including MOLSLINJEN A/S.

På www.kombardoexpressen.dk og via Kombardo Expressens app indsamler vi oplysninger om dit besøg på hjemmesiden og på appen. Det gør vi for at kunne optimere websitet og appen, og data analyseres blandt andet med henblik på målrettet markedsføring. Oplysningerne kan ikke henføres til dig som person, men alene til den computer, du har besøgt hjemmesiden fra eller den telefon/tablet du har brugt til at tilgå appen. Indsamlingen sker via cookies. Du kan læse mere om cookies i nedenstående. Du skal være opmærksom på at du ved at besøge.

9.1 Hvad er cookies, og hvordan bruges de?
Cookies er en standard teknologi som stort set alle websider bruger. En cookie er en lille tekstfil som lægges i din browsers hukommelse. Den gør blandt andet at vi kan holde styr på din billetbestilling. Derudover giver den os statistik, som vi bruger til at gøre vores webside bedre for vores brugere. De fleste browsere (fx Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc.) er sat til automatisk at acceptere cookies, men du har selv mulighed for at ændre indstillingerne, så cookies ikke bliver accepteret. Gør du det vil det dog betyde, at mange hjemmesider, heriblandt www.kombardoexpressen.dk, ikke vil fungere optimalt. Cookies er ikke programmer, der kører på din pc, men små tekstfiler, der sendes til og fra din computer. Cookies er således hverken spyware eller virus, og er altså ikke skadelige for din computer. I forhold til cookies skelnes der imellem cookies der forsvinder, når du lukker din browser (session cookies) og cookies der bliver gemt på din computer (blivende cookies). Blivende cookies bliver slettet efter en given periode/tidsinterval. Desuden skelnes der imellem om cookien har www.kombardoexpressen.dk som afsender (1. part cookie) eller om den er afsendt fra en af vores partnere – typisk vores mediebureau. I så fald er der tale om en 3. part cookie.

9.2 Oversigt over cookies på www.kombardoexpressen.dk

• QuotedTicketsKey: er en cookie der bliver sat i forbindelse med en bestilling. Formålet med denne cookie er, at vi kan hente de priser frem, som kunden først blev tilbudt. Dette betyder, at den pris kunden fik fremvist, altid er den kunden ender med, at få når de kommer til betalingsvinduet. Cookien er en 1. part cookie og er en blivende cookie som bliver slettet efter 15 minutter.
• ARRAffinity: Bruges af Azure, som hjemmesiden bliver hostet på. Azure bruger cookien til at kunne finde ud af, om hjemmesiden skal skaleres (om der skal bruges en større maskine). Cookien er en 1. part cookie og bliver slettet så snart browseren lukkes.
• ASP.NET_SessionId, LB og AWSSELB sættes i forbindelse med betaling. De bliver slettet så snart, at browseren lukkes eller betalingen går i gennem. Cookien er en 3. parts cookie.
• Online Marketing Cookies: Kombardo Expressen benytter annoncering på internettet og her bruges cookies, så Kombardo Expressen og vores mediebureau kan tælle antal klik, besøg og effekten af at annoncere på internettet. Kombardo Expressen bruger her tekniske løsninger der hedder Adform og Google Remarketing. Denne løsning sætter en anonym cookie ved besøg på udvalgte steder på Kombardo Expressens hjemmeside, og når Kombardo Expressens annoncer på internettet bliver vist eller klikket på. Alle data der gemmes er anonyme. De Adform cookies der sættes har følgende navne og udløbstid:
  • uid er en blivende cookie, der udløber efter 2 måneder.
  • cid er en blivende cookie, der udløber efter 2 måneder.
  • Token er en sessionspecifik cookie.
  • _ga er en blivende cookie der udløber efter 2 år.
  • _gid er en blivende cookie der udløber efter 24 timer.
  • _gat er en blivende cookie der udløber efter 10 minutter.
  • DV er en blivende cookie der udløber efter 1 dag.
  • fr er en blivende cookie der udløber efter 3 måneder.
  • CONTENT er en blivende cookie og bliver ikke slettet.
  • NID er en blivende cookie og bliver slettet efter 1 år og 5 måneder.
  • Alle Adform og Google remarketing cookies er 3. part cookies. 
• Webanalyse-cookies: Til løbende at forbedre Kombardo Expressens hjemmeside indsamles en anonymiseret statistik via webanalyseværktøjet - Google Analytics. Formålet med disse cookies er at tælle antallet af besøg fra forskellige browsere eller computere. Derudover gemmer Google Analytics også cookies med oplysning om trafikkilden til et besøg, og hvordan brugeren har navigeret på www.kombardoexpressen.dk. Alle cookies som Google Analytics gemmer er anonyme og har et tilfældigt generet brugernummer. Alle Google Analytics cookies har et navn der indeholder 'UTM' og er 3. part cookies. Du kan se den fulde beskrivelse af Google Analytics cookies her (på engelsk). Du kan fravælge brugen af Google Analytics Cookies her (på engelsk).

9.3 Fravalg af cookies
Du kan vælge at fravælge cookies, men det vil dog betyde at mange hjemmesider, heriblandt www.kombardoexpressen.dk, ikke vil fungere optimalt. Hvis du ønsker at fravælge cookies kan du finde information om hvordan du gør via denne side: http://minecookies.org/cookiehandtering

9.1 Log statistics are used on www.kombardoexpressen.com, which means that a statistical system collects information that can provide a statistical view of how many visitors a website has had, where they come from, in which part of the site the visit was abandoned and more. At www.kombardoexpressen.com, log statistics are used for the purpose of optimising the website and its functionality and for increasing user-friendliness.

9.2 Herning Turist ApS and MOLSLINJEN A/S hold the copyright to all material published on the website and in the app. The material may not be distributed or reproduced without written permission. You may freely link to information on the website. So-called 'deep links' are also allowed, please contact kombardo@kombardoexpressen.dk for direct links.

9.3 Herning Turist ApS reserves the right to change information and possible errors on the website or in the app. The information on the website and in the app is updated on a regular basis, but errors may occur. Herning Turist ApS is not responsible for direct or indirect loss due to the use of information on the website or in the app. Links to third-party servers are not the responsibility of Herning Turist ApS, and the content of a third-party server is not the responsibility of Herning Turist ApS. Downloads of documents from KOMBARDO EXPRESSEN's website are at the user's own risk.

9.4 By using this website, the user accepts the terms of this document. The content is updated as required, so that you as a user will always know what information Herning Turist ApS collects and why. Herning Turist ApS reserves the right at any time to amend, add or remove parts of the document. Therefore, please visit these pages and check if something has been changed. By continuing to use Herning Turist ApS's website or app after changes have been made, the user accepts the changes. By ordering or paying for a ticket via www.kombardoexpressen.com or via the app, the user agrees that Herning Turist ApS uses personal data as described by Herning Turist ApS in this document. Herning Turist ApS complies with the Danish Act on Processing of Personal Data (Persondataloven).

10.1 If you wish to complain about your purchase, please contact us  at kombardo@kombardoexpressen.com. If we fail to find a solution, you can file a complaint with the Danish Competition and Consumer Authority's Complaints Resolution Centre, Carl Jacobsens Vej 35, 2500 Valby, via www.forbrug.dk.

10.2 You can also use the European Commission's online dispute resolution portal, which will, however, mainly be relevant if you are a consumer domiciled outside Denmark. You can find the portal here: http://ec.europa.eu/consumers/odr/. When submitting a complaint, please provide our email address kombardo@kombardoexpressen.com.

10.3 The right to complain lapses after 180 days, since some of the details we use to process your complaint are deleted after this period.

Regulation (EU) No. 181/2011 lays down a minimum of rights for passengers travelling by bus within the European Union.

The rights resemble those applicable to air, train and ship passengers and include:

• A right to equal treatment irrespective of nationality with regard to prices and transport conditions
• Non-discrimination of disabled persons and persons with reduced mobility, including assistance free of charge at designated terminals and on board the bus and the right to financial compensation for loss of or damage to mobility equipment
• Adequate and accessible information for all passengers during their journey and access to general information about their rights at bus terminals and on the Internet.
• Right to reimbursement of the full ticket price or re-routing of the journey in case of overbooking, cancellation or delay of more than two hours from the scheduled departure time (only applies to journeys where the scheduled distance is 250 km or more)
• Right to compensation amounting to 50% of the ticket price, in addition to the reimbursement of the full ticket price, if the bus company fails to offer the passenger the choice between reimbursement or re-routing (applies in cases of overbooking, cancellation or delay of more than two hours from the scheduled departure time for journeys where the scheduled distance is 250 km)
• Right to adequate assistance (e.g. snacks, meals, refreshments and, where necessary, accommodation) in the event of cancellation or delay of more than 90 minutes (only applies to journeys with a travel time of more than three hours where the distance is more than 250 km)
• Right to compensation in the event of traffic accidents resulting in death, personal injury, loss or damage to baggage
• A mandatory complaints scheme established by the bus companies, which they must make available to all passengers. In practice, you must contact us by email at kombardo@kombardoexpressen.dk
• Creation of independent bodies in all EU Member States authorised to enforce the Regulation and possibly impose fines.

When purchasing tickets for ØRESUND EXPRESSEN via molslinjen.dk, your payment is processed by ÖRESUNDSLINJEN Helsingborg AB, which is responsible for the transaction. The agreement for transport on this route is made with ÖRESUNDSLINJEN Helsingborg AB.

For any inquiries regarding payment, changes, or complaints, please contact ÖRESUNDSLINJEN Helsingborg AB directly at kombardo@kundeservice.dk

Passengers must be in possession of a ticket or other valid travel document upon boarding. Tickets must be purchased in advance of departure and must be retained throughout the journey. Tickets are valid for the selected departure. The bus company reserves the right to charge a control fee if a passenger boards the bus without a valid travel document. If a ticket is lost or misplaced, a new one must be purchased. If the lost ticket is later found, the most recently purchased ticket can be refunded by contacting us via email at kombardo@kombardoexpressen.dk

Passengers are required at all times to follow the bus driver's instructions. Damage to the bus or ferry’s equipment and to the property of others will result in claims for compensation. Intoxicated or impaired individuals may be refused transportation, even if they possess a valid ticket. Children traveling alone on the bus must be at least 13 years old. Children under 13 years of age may travel if accompanied by an individual aged 16 or older. Passengers are not permitted, without the bus company’s consent, to offer goods for sale, distribute printed materials, advertisements, samples, conduct collections, or engage in similar activities aboard the bus.

Guide dogs and other service animals may be brought on board free of charge. However, animals are otherwise not permitted on KOMBARDO EXPRESSEN. Smoking is prohibited in or around the bus.

Transport of sick passengers. In the case of transporting sick passengers, the bus company may require a medical certificate and may also request the accompaniment of the sick passenger during the journey. The bus company is not responsible for assisting sick passengers in boarding or disembarking, unless the illness occurs during the journey.

Valuable items forgotten on board KOMBARDO EXPRESSEN are handed over to the Police Lost Property Office.

Forgotten medication is delivered to the Police Lost Property Office or to a pharmacy for destruction as soon as possible.

Other lost property is stored at MOLSLINJEN's operations office, Færgevej 7A, 8000 Aarhus, for up to seven days, after which it will be destroyed or donated to charitable or public welfare purposes.

Lost property can be reported on kombardoexpressen.dk

Complaints regarding transportation should be directed to the bus company's customer service via email at kombardo@kombardoexpressen.dk.

In the event of any injury or damage to luggage, you must contact the driver upon arrival at the final destination and before leaving KOMBARDO EXPRESSEN. The damage can then be reported by completing this form.